Introduction
At BMTAX INDIA (OPC) PRIVATE LIMITED, accessible from https://bmtaxopc.com/, we are committed to addressing any grievances or concerns you may have regarding our services. This document outlines the procedure for submitting and resolving grievances effectively.
Purpose
The purpose of this grievance redressal mechanism is to provide our clients with a transparent and accessible way to voice their concerns and ensure they are addressed in a timely and fair manner.
How to Raise a Grievance
If you have a complaint, you can raise it through one of the following channels:
- Email: bmprofca@gmail.com
- Phone: (+91) 7002695990
- In person: Visit us at our office, located at Kharupeita, Darrang, Assam 784115
Information Required
When submitting a grievance, please include the following details to help us resolve your issue efficiently:
- Your name and contact details (email and/or phone number).
- Details of the service related to your grievance.
- A clear description of the issue or concern.
- Any supporting documents or evidence, if applicable.
Response Time
We aim to acknowledge your grievance within 48 hours of receipt. Our team will review your concern and provide a resolution or update within 7 working days.
Escalation
If you are not satisfied with the initial resolution, you may escalate the issue by contacting our senior management at the same email or phone number provided above. We are committed to ensuring your concerns are addressed to your satisfaction.
Commitment
BMTAX INDIA (OPC) PRIVATE LIMITED is dedicated to maintaining the highest standards of service and professionalism. We value your feedback and aim to continuously improve our processes to better serve you.
Contact Information
If you have any further questions or need assistance, please contact us:
- Email: bmprofca@gmail.com
- Phone: (+91) 7002695990
- Address: Kharupeita, Darrang, Assam 784115
Effective Date: January 19, 2025